%0 Journal Article %A Ünal, Zeynep %A Ipekci Cetin, Emre %T Selection of CRM software in hospitality industry by integrated DEMATEL and TODIM method %D 2020 %J Pamukkale Univ Muh Bilim Derg %P 779-788 %V 26 %N 4 %R 10.5505/pajes.2020.08455 %U https://dx.doi.org/10.5505/pajes.2020.08455