@article{doi:10.5505/pajes.2020.08455, author = {Ünal, Zeynep and Ipekci Cetin, Emre}, title = {Selection of CRM software in hospitality industry by integrated DEMATEL and TODIM method}, journal = {Pamukkale Univ Muh Bilim Derg}, volume = {26}, number = {4}, pages = {779-788}, year = {2020}, doi = {10.5505/pajes.2020.08455}, note ={doi: 10.5505/pajes.2020.08455}, URL = {https://dx.doi.org/10.5505/pajes.2020.08455}, eprint = {https://dx.doi.org/10.5505/pajes.2020.08455} }